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XLM taken hostage by Changelly

Hi there,
I have been having issues changing XLM with Changelly, it's been 20 hours and I'm still waiting for my transaction there to be processed. I raised a support ticket, no response for hours, turned to Twitter and Reddit, no response. I finally received an email from support telling me they have issues with XLM and that the team is working on fixing the problem. In the meantime, my XLM are somewhere in limbo and I have no clue what's going to happen (refund or exchanged, I'm at the mercy of market fluctuations at a crazy moment, who knows what will happen today). They did not inform anyone on public channels that there is an issue with XLM, worst you can still initiate a XLM transaction as I write this, meaning you will get stuck in that mess if you do.
Changelly claims to be the smoothest instant cryptocurrency exchange and to have 500,000 satisfied users. How I bought this claim is beyond me, I didn't do my research and was overwhelmed by the number of negative reviews these guys have, 500,000 users perhaps, satisfied, I doubt it. I read people still waiting for their money days after transactions were initiated, and since exchange rates are not fixed, any delay can cause you heavy losses. They are also expensive, and the rates on some pairs are plain disgusting (https://www.reddit.com/Changelly/comments/7f4quq/fees_now_50/). I have a particular hatred for Travelex, the forex company, they scam people who should know better, usually at airports. Changelly is like Travelex, for cryptoassets. Changelly was advertised by Stellar this week, but do yourself a favour and stay away from this company. Especially if you want to exchange your lumens.
submitted by yoshindustry to Stellar [link] [comments]

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